Frequently Asked Questions

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  1. How will my order be shipped?

    Though we use a variety of shipping methods, our two primary methods of shipping are United States Postal Service and UPS. The shipping method used for each order will be determined by several factors including the weight/size of your package, the type of package, and the shipping destination. Please note shipping timeframes do not include time needed to fulfill your order. Visit our shipping page for further clarification.

  2. What is the return policy?

    Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. In addition, completed orders are listed on your account under my orders & subscriptions. Please review those items, as these terms apply to duplicate items as well.

  3. What does month-to-month commitment mean?

    Month-to-month commitment means that you are signing up for a recurring monthly subscription. Your subscription will continue until you request to cancel.

  4. How do I cancel my subscription?

    To cancel your Rad Mail™ subscription, you must contact our Customer Experience team here or via live chat. To allow adequate time for us to process subscription orders, we ask that you please do not cancel between the 15th and the 20th of the month. If you must cancel during this time, please see below for further details regarding cancellation fees. 

    If you have a month-to-month subscription and you request to cancel between the 15th and the 20th of the month, there will be a $15 cancellation fee. After your subscription order has shipped on the 20th, you may then get in touch with us to cancel your subscription. For subscriptions with a six month or twelve month commitment, you will be charged 50% of your remaining commitment at the time of cancellation. Our customer experience team is more than happy to answer any questions or concerns you may have regarding the above policies!

  5. How do I install a font?

    How to Install Font on a Mac:

    1. Double click on .ttf file

    2. Click “Install Font” 

    3. Restart any programs you want to use font in 

    4. Use in any program you can type in 

    5. Have fun! 

    How to Install font on a PC:

  6. What is the difference between Personal Use and Commercial Use?

    Personal Use can be used in classrooms, for personal coloring pages, gifts, valentines, etc. 

    Commercial Use must be purchased to use the font for anything business-related, for example: using the font on products, on anything you are going to sell, or on anything that promotes your business in any way (i.e. Instagram, personal blog).

  7. How do I access and download my Color Happy digital pages?

    To download on your phone/iPad:

    -Make sure you’re logged in to your account.

    -Go to My Digital Files under the My Account drop down menu.

    -Click on your Color Happy digital file.

    -Click “Download”.

    -Save the file to print or upload onto your coloring app!

    -Check out Tara's YouTube video here.

    To download on your computer:

    -Make sure you’re logged in to your account.

    -Go to My Digital Files under the My Account drop down menu.

    -Click on your Color Happy digital file.

    -Click “Download”.

    -Depending on your browser will depend on where your file will save. It usually will be saved to a “Downloads” folder.

    -Click to open either PNG or PDF files. PDF works best for printing and coloring, PNG works best when you’re uploading to your iPad or tablet to digitally color.

    Find more tips in this blog post!

  8. I haven't received my order. What now?

    Please review your shipping address on your order details to ensure all information is correct. For domestic orders with economy service, we can declare a package as lost or missing once it has been 30 days post shipment date. 

    Please note that it may take longer than usual for your order to arrive. International economy shipping service is experiencing transit and delivery delays due to Covid-19. Both shipping and customs processes are backlogged at this time. Because of this, we are not deeming orders lost in the normal 45 day period. We are asking for more time for these packages to make their way to you before declaring them lost.  If you never receive your package, we will absolutely honor our lost parcel policy. Please visit our shipping page for more shipping information.